Professional Effectiveness

Overview/Description

In the workplace, emotions can often run high; sometimes, they can cause you to say or do things that you may later regret. But the only person responsible for your emotions is you; you own them. That’s why developing emotional intelligence is so crucial in protecting your professional reputation. In this course, you’ll learn how to manage your emotional IQ, or EQ, in order to handle difficult situations more effectively. You’ll explore the science behind emotion, self-management techniques, as well as methods for recovering from emotional hijackings. You’ll also learn different strategies for building emotional intelligence, such as taking ownership of your emotions, becoming emotionally self-aware, and identifying emotions.

Target Audience

Anyone who wants to advance their aptitude for emotional intelligence

Prerequisites

None

Expected Duration (hours)

0.5

Lesson Objectives

Navigating Your Own Emotions

identify examples of emotions, feelings, and moods

recognize actions and characteristics associated with emotional self-awareness

identify behaviors that can be practiced to cultivate emotional self-awareness

recognize the chain of events leading to an emotional response

recognize examples of properly applied self-management techniques

identify appropriate self-management techniques to use in an emotionally charged situation

use self-awareness and self-management strategies to deal with emotional responses