The Rewards of Telephone Courtesy
The Rewards of Telephone Courtesy Course
Expert Kantola .
Excellent telephone skills increase customer satisfaction and assure that you won’t miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency and understand the impact telephone courtesy has on both coworkers and customers on the other end of the phone. Course Time: 00:22:21
Learn the steps that lead to improved telephone service
Learn how to handle multiple calls while staying calm and professional
Learn the proper techniques to transfer calls and solve communication problems